Frequently Asked Questions
No fee will be charged for cancelled rides, provided rides are cancelled within 24 hours of scheduled time. If the driver arrives at your home and the ride is cancelled at that moment, a $5 fee may be assessed against your account.
Call 516-373-1516 as soon as possible or within 24 hours so that we can accommodate other service participants for that time slot.
IF I AM TRAVELING OUTSIDE THE VILLAGE OF GARDEN CITY CAN I STILL USE THE COURTESY TRANSPORTATION SERVICES?
If anyone is traveling outside the Village of Garden City, they must first complete an assessment to determine physical and cognitive ability to travel alone.
If you are deemed capable to travel alone, a fee will be assessed and disclosed at the time of scheduling. For example, a courtesy ride to the airport from the Village of Garden City is a 3-hour trip to and from, which would cost $19.95 per hour, plus tolls.
If you are deemed unable to travel alone and require an aide, you will pay a flat fee of $30 per hour. This includes a friend or a paid Care Companion from Alliance Services. The fee will be assessed and disclosed at the time of scheduling.
The Garden City Senior courtesy transportation service offers seniors on a scheduled 1 round trip per day within the Village of Garden City as a courtesy NOT required of Alliance Services.
The Garden City Senior courtesy transportation service is available on a first come basis. A three (3) business day reservation is required. A monthly schedule of appointments is preferred.
The program is FREE for seniors who are Alliance Services Home Care clients.
Seniors pay $1 per day or $365 on annual agreement using a credit card or a check.
Seniors pay $5 per day or $155 on a monthly agreement for the Alliance Privilege Program.
* This is program is paid on a monthly or annual basis.
The Garden City Senior courtesy transportation service is for one senior and one Care Companion. Rides are for Alliance Privilege Program participants. During the introductory period or within 7 days of sign-up, the senior can invite one friend to ride along. There may be a nominal fee charged for the friend after the introductory period ends. The fee will be assessed and disclosed at the time of scheduling.
IF I LIVE OUTSIDE THE VILLAGE OF GARDEN CITY CAN I STILL RECEIVE THE BENEFITS OF THE ALLIANCE PRIVILEGE PROGRAM?
Yes, if you receive Companion Care and other home care services from Alliance Services you qualify for the Alliance Privilege Program. Rates for the Companion Care start at $24.95 per hour. Call 516-373-1516 for more information or ask your Care Coordinator about the program.
GARDEN CITY SENIOR COURTESY TRANSPORTATION
- Seniors who lose their privilege to drive can get their independence back. On a monthly schedule the Alliance Privilege Program will arrange pick-up and drop- offs to and from appointments throughout the Village of Garden City, Monday to Friday from 9 am to 5 pm.
GARDEN CITY MAILBOX SOLUTION
- Seniors are being targeted. Packages & medications are being stolen. This service offers seniors a mailbox. Having the mailbox gives seniors the peace of mind to know that their packages, mail and medicines are secure. We will notify you that you have a package at the office, and you or a love one can come to pick it up or for a nominal fee have the package delivered at a specific time when you are home.
**All clients must be aware that this is a communal service and other service participants could be transported along with you to other destinations.