How to find a good Service Coordinator

How to find a good Service Coordinator

When your traumatic brain injury leaves you unable to function independently you need a Service Coordinator. Someone to help you access services you need in order coordinate your services.  However, finding and hiring a good Service Coordinator can be a challenge. This article will help to answer a few questions about how to find a good Service Coordinator.

Why do I need a Service Coordinator? Whether you live in the community or in a nursing facility and want to transition back into the community, Service Coordinators can make living independently possible. They are the expert you need to help to negotiate your hospitalization, rehabilitation, and discharge back into the community. They work with you, your family, and other professionals; such as doctors, rehabilitation counselors and social workers. They are the glue that keeps everyone working together on your goals to recover from traumatic brain injury (TBI).

What is the responsibility of a Service Coordinator? Service Coordinators are responsible for developing your Service Plan. They can help you to apply for Medicaid, Social Security, Food Stamps and other programs that are available. If you do not have housing -they can help you find your own apartment and financial assistance to pay your rent each month. Read Robert Jacob’s story   to learn about the way a Service Coordinator can help to get your life back on track.

Why is it important to interview your Service Coordinator? It is important to interview your Service Coordinator because they work for you. It is your right to know about the person whom you are going to entrust with your care. If you do not trust your own judgment have someone who you do trust help you interview the Service Coordinator. Top 10 Questions to Ask at the Service Coordinator Interview. 

What should I look for in choosing a Service Coordinator? There are many factors you must consider when choosing a Service Coordinator. Is the person kind, considerate, compassionate and trust worthy? Did they show up on time for your first meeting? If they are late for the first meeting this is a sign of poor time management and could potentially lead to problems with coordinating your care. Is the Service Coordinator certified or trained in TBI? This is a very important question because you want someone who is trained in TBI and knows about the resources available in the community for TBI survivors. Also, do not hesitate to ask them to bring references or letters of recommendation from individuals who are familiar with their work. The references will help you to understand more about the person’s character and abilities.

What if I am not satisfied or happy with the Service Coordinator I chose? You are not obligated to anyone. You can contact the Service Coordination agency and request to interview with a new Service Coordinator. You can always get a second opinion and request to interview other Service Coordinators until you find a good match.

If you are interested in learning more about the  Service Coordination Program     contact Alliance Services for TBI at 866-915-7837.   ​

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